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Shipping & Returns

SHIPPING INFORMATION

We know that you want to get your hands on your new purchase fast!  That is why we always endeavour to place our orders as soon as possible and get your products to you in the 1-4 week time frame (depending on the origin of your purchase). Some heels will already be in stock and others will have to be ordered in from the US.

** If you need your order by a certain date please email or message Kerry on 0427 517 266 or kerry@diamondheels.com.au

A. TRACKING YOUR ORDER

 All shoes are posted out "Express Post" so they are trackable and signed for.

For Australian customers, if you are not home at the time of delivery, you will be left a calling card and your parcel will be redirected to your local post office.  Please take the calling care and your photo ID to your local post office for collection.

B. DELIVERY TIME

Generally orders take 1-4 weeks to get to you.  This depends on the origin of your purchase.

** If you need your order by a certain date please email or message Kerry on 0427 517 266 or kerry@diamondheels.com.au


INTERNATIONAL CUSTOMERS - We apologise that we do not ship outside of Australia. Please check out www.pleaserusa.com


RETURNS POLICY

To ensure you are 110% happy with your purchase, items can be returned within 21 days of purchase for Store Credit or an exchange with postage both ways the customers expense.

Unfortunately, we do not offer refunds on change of mind or incorrect sizing purchases.  Customers who received an item with a manufacturing fault or incorrectly to the item ordered are entitled to a full refund.